Support

Email hello@tryparks.com and a human will read it. Please include your phone's model and iOS version if you're reporting a bug.

Delete your account

Open the app, go to Profile → Delete account. This removes your profile, your dogs, your relationships and your visit history. It cannot be undone.

If you can't get into the app, email us from the address or phone number on the account and we'll do it for you.

Common questions

Can people see where I am?

No. Other people only see that a dog is checked in at a particular park. Your exact location never leaves your device — see the privacy policy for the detail.

Does someone know if I mark their dog “avoid”?

No, and this is deliberate. There is no notification, no badge, and nothing indirect that could reveal it. The warning appears only to you.

I don't want to share my location at all.

Decline the permission. The app works fine — you check in manually and pick parks yourself.

I'm getting too many notifications.

Every park you follow has its own settings: which activity notifies you, a minimum number of dogs, and quiet hours. Open a park, tap the bell, and adjust. You can also turn everything off in Profile.

A park's details are wrong, or it's missing.

Add a missing park from the map, or use “Report” on an existing one. Community moderators review submissions.

Someone is behaving badly.

Use Block to make you and them invisible to each other in both directions, Mute to stop their calls without blocking, and Report to tell moderators. For anything urgent or dangerous, contact the police — we are not an emergency service.

Security issues

If you find a vulnerability, please email hello@tryparks.com before disclosing it publicly. We'll respond quickly.